ENGAGEMENT
PROCESS
[Company Name] has selected Diversified as a global audio/visual partner, supporting the development of standards for meeting rooms, global installation and remote service desk support.
To manage the significant volume of requests, your support is crucial to assist with providing as much information as possible, along with as much notice as possible before submitting a request. Use case of room(s), CAD layouts and room imagery can help improve turnaround and request review.
Key information required
- Intended use case of room(s)
- Images of existing room(s)
- DWG or PDF of building floorplan(s)
Submission of this information for quote involves negotiation with local suppliers to secure the Diversified discount, confirming local currency cost and stock levels, and submission to an Diversified contact in writing, with a Statement of Work valid for 30 days. Expected SLA’s are as follows:
STANDARD ALIGNED
- Non-Lifecycle room refreshes
- Catalogue driven
SLA ON SOW
- Diversified will provide a response and forecasted date for provision of a formal quote, within # business hours.
- Diversified will respond with a quote within # business hours for a request originating from ViewPoint Plus unless otherwise notified.
NON-STANDARD
- Construction Projects
- Source & Install
- Equipment Moves
- Training
- Onsite Engineers & Event Support
- Deviation from Standards (additional displays, cameras, etc.)
SLA ON SOW
- When custom projects are requested, Diversified will respond within # business hours providing a timeline estimate for quote provision.
Next Steps
Follow the Project Builder on this website and submit the project, with supporting documentation.
Once you click Submit, you will receive an email confirmation and will be contacted within # business hours to confirm and validate the request.
Should you require any further advice, please see the Contacts page to discuss your needs.
Standards
Why standards?
- Consistent high-quality experience for all attendees
- Simpler solutions with scalable components
- Quality systems, proven reliable record
- Enhanced product warranties; supply chain priority
- Clear product development roadmaps
- Certified solutions (e.g., Microsoft Teams)
- Fully IT & Cybersecurity compliant solutions
- Thorough testing and rigorous product evaluation
